In this podcast, we'll take a look at the people, technology, and culture behind one of the world's most powerful and important computing platforms, the Mainframe. Expect interviews, discussions, and interesting tidbits along the way, with your hosts, Frank and Jeff.
Laura Sperling never stops thinking about fixing problems. In this episode, we hear all about Level 2 support, the support structure as a whole, and the lifecycle of a defect.
0:24 ... So it's one louder...
3:18 Components don't work in a vaccuum
4:17 The Universal Fix
8:27 We're children here
11:50 Customer feedback
13:39 ... and that's how PTFs are born
14:52 We call it a "target-rich environment"
17:09 Go with your gut
20:10 Wisdom of the Ancients
21:49 How does doc get fixed?
25:41 Slip Traps
31:03 Aaaand we're off the rails
Categories | Uncategorized
Filetype: MP3 - Size: 15.68MB - Duration: 33:57 m (64 kbps 44100 Hz)