Big Iron Discussion

In this podcast, we'll take a look at the people, technology, and culture behind one of the world's most powerful and important computing platforms, the Mainframe. Expect interviews, discussions, and interesting tidbits along the way, with your hosts, Frank and Jeff.

RSS »iTunes »

Episode 36 - Laura Sperling - Level 2 Support - 2.19.2018


Episode 36 - Laura Sperling - Level 2 Support - 2.19.2018

Laura Sperling never stops thinking about fixing problems. In this episode, we hear all about Level 2 support, the support structure as a whole, and the lifecycle of a defect.


0:24 ... So it's one louder...

3:18 Components don't work in a vaccuum

4:17 The Universal Fix

8:27 We're children here

11:50 Customer feedback

13:39 ... and that's how PTFs are born

14:52 We call it a "target-rich environment"

17:09 Go with your gut

20:10 Wisdom of the Ancients

21:49 How does doc get fixed?

25:41 Slip Traps

31:03 Aaaand we're off the rails

Twitter: @TerminalTalk

Categories | Uncategorized


Filetype: MP3 - Size: 15.68MB - Duration: 33:57 m (64 kbps 44100 Hz)

Contact Info:

Twitter: @TerminalTalk